Reach out to Crank n' Chain Customer Care by mentioning the order number with a picture of the product & more detail into the reason for the return or exchange. All returns must be received back at our warehouse location within 30 days of the order date.
The following exceptions to our return and refund policy are:
We're happy to exchange or refund a purchase if:
Please note: We do not offer free return shipping; the cost of the prepaid return label will be deducted from your refund amount.
If you decide to NOT use a prepaid return label that has been generated, please let us know so that the label can be voided. If you don't let us know and the label is unable to be voided, you will be charged for the prepaid return label.
Please allow us 7 to 14 Days after we receive your product to process a refund or send out exchanged goods. We strive to process all shipping within 3 days but have stringent checks to ensure goods are as they were when originally shipped.